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Help Desk 5.8 - By Expinion.net
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| Link ID
12562
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Help Desk 5.8 - By Expinion.net
For your visitors/clients there's an organized knowledgebase, optional side panel, glossary word definitions, searching & sorting capabilities and question submissions (with suggested solutions shown). For the customer service representative – email notifications, WYSIWYG editor, customizable fields, automatic issue history tracking, management reporting (by specified dates) & more. Extra features for info sharing online - anytime: 'To Do' Lists, Contacts Book, Agent - Agent emailing, upload manager, agent logs.
Category
Hosted Components and Services > Customer Service
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| Url
http://www.expinion.net/software/app_helpdesk.asp
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Other links at Hosted Components and Services > Customer Service
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ProvideSupport Live Help Chat
Website Chat and Monitoring solution for Online Support enabling proactive chat, push page, chat transfer, canned answers, chat sessions logs, visitor monitoring, geo locator, referrer and more. Web-based or Windows operator client. Customize the chat window with your company logo, system messages, operator photo. Choose a chat button from our gallery or use your own. Easy to setup, easy to use. Fully functional 10-day free trial.
Hosted Components and Services > Customer Service
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