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Help Desk 5.8 - By Expinion.net

Link ID 12562

Help Desk 5.8 - By Expinion.net
For your visitors/clients there's an organized knowledgebase, optional side panel, glossary word definitions, searching & sorting capabilities and question submissions (with suggested solutions shown). For the customer service representative – email notifications, WYSIWYG editor, customizable fields, automatic issue history tracking, management reporting (by specified dates) & more. Extra features for info sharing online - anytime: 'To Do' Lists, Contacts Book, Agent - Agent emailing, upload manager, agent logs.
Category Hosted Components and Services > Customer Service

Url http://www.expinion.net/software/app_helpdesk.asp

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Omnistar Live is a dynamic live chat and customer support management solution. You may chat with your site visitors, log support issues in a dynamic help desk and create a knowledgebase of information.
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Help Desk 5.8 - By Expinion.net
For your visitors/clients there's an organized knowledgebase, optional side panel, glossary word definitions, searching & sorting capabilities and question submissions (with suggested solutions shown). For the customer service representative – email notifications, WYSIWYG editor, customizable fields, automatic issue history tracking, management reporting (by specified dates) & more. Extra features for info sharing online - anytime: 'To Do' Lists, Contacts Book, Agent - Agent emailing, upload manager, agent logs.
Hosted Components and Services > Customer Service

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