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Help Desk 5.8 - By Expinion.net
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| Link ID
12562
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Help Desk 5.8 - By Expinion.net
For your visitors/clients there's an organized knowledgebase, optional side panel, glossary word definitions, searching & sorting capabilities and question submissions (with suggested solutions shown). For the customer service representative – email notifications, WYSIWYG editor, customizable fields, automatic issue history tracking, management reporting (by specified dates) & more. Extra features for info sharing online - anytime: 'To Do' Lists, Contacts Book, Agent - Agent emailing, upload manager, agent logs.
Category
Hosted Components and Services > Customer Service
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| Url
http://www.expinion.net/software/app_helpdesk.asp
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Other links at Hosted Components and Services > Customer Service
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Help Desk 5.8 - By Expinion.net
For your visitors/clients there's an organized knowledgebase, optional side panel, glossary word definitions, searching & sorting capabilities and question submissions (with suggested solutions shown). For the customer service representative – email notifications, WYSIWYG editor, customizable fields, automatic issue history tracking, management reporting (by specified dates) & more. Extra features for info sharing online - anytime: 'To Do' Lists, Contacts Book, Agent - Agent emailing, upload manager, agent logs.
Hosted Components and Services > Customer Service
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